Success Express Workshop - Customer Retention

Description

Customer Retention In Today's Marketplace
Did you know that 96% of unhappy customers don’t complain? However 91% of those just leave and never come back! Learn how to understand why people are really working with you and how to continue adding value throughout the business relationship to keep them as customer’s and fuel them as referral funnels!
This workshop will cover:
·        Tools to know if you are really doing what your customers need
·        Moving from vendor to trusted advisor
·        Ways to identify if you are replaceable
·        Tips to take your client satisfaction temperatures
·        Your ideal client and who has the most success with you
·        AND plenty more!

Presented by:
Danielle Boland, Founder & President of Sandler Training by Real Success Advisors

Danielle Boland has invested over 18 years to the world of sales, sales leadership, executive leadership, holistic wellness, and entrepreneurship. Her passion is working with and inspiring people to step into the fullest, most successful expression of who they are, both personally and professionally. She has coached a wide range of professionals from lawyers to executives to Grammy Nominated musicians and songwriters.
Danielle believes strongly in family, balance, constant growth, conscious living, personal development, and the idea that life begins at the end of your comfort zone.