Free Workshop: Mastering Difficult Conversations

Location

Corridor 9/495 Chamber of MetroWest
Conference Room
30 Lyman Street - Suite 6
Westborough, MA

Transform Conflict into Collaboration
Difficult conversations are an inevitable part of any professional environment, whether it’s addressing performance issues, negotiating expectations, or managing conflict. But what if you could turn these challenging moments into opportunities for positive change and collaboration?
In this 90-minute interactive workshop, you'll gain practical tools and strategies to navigate even the toughest conversations with confidence and composure. Join us for a lively session that will help you:

• Identify the root causes of conflict and learn how to address them constructively.
• Develop emotional intelligence to understand and manage both your emotions and those of others during conversations.
• Practice effective listening and communication techniques that transform tension into understanding and collaboration.
• Gain the confidence to initiate difficult conversations that lead to solutions, not just avoidance.

You’ll leave with a toolkit of actionable skills to use in your day-to-day professional life, helping you build stronger relationships, reduce workplace stress, and foster an environment of open communication.

Presenter:  Sandra Coker, CEO
Human Power Solutions

Sandra Coker is a seasoned sales and management professional with small business owner experience in a variety of industries. Her early career was based in the service/hospitality industry, including Marriott International and Brinker International (Chili’s), where she received world-class training and gained valuable skills, experience, and knowledge of business processes and effectiveness. Sandy was always promoted quickly to higher responsibilities, working in leadership positions in the areas of Marketing, Management, Employee Relations and Customer Service.
 
She earned her Personal Training Certification in 2006 and discovered her ultimate passion in helping people achieve greater results physically, mentally, and in every area of life. Sandy purchased New Life Health and Wellness, a fitness center, in 2008. Prior to the purchase, the fitness center was doing poorly with only 88 members. She applied her sales, marketing, and process improvement skills and doubled the membership each year, growing quickly to over 500 members. Sandy also added staff, independent contractors, several services, and new programs, resulting in additional revenue gains. She completed her goal in 2015 by selling the business at a healthy profit.
 
Sandy has spent the last 5 years in the Learning and Development space. She launched her own firm, Human Power Solutions in December of 2019. It has been an immediate success due to her network and focus on client experience. Sandy’s ability to network, serve others and connect people is a large part of her success. Covid-19 has brought some new challenges but also exciting opportunities in the networking world.
 
Sandy earned her Master’s in Organizational Leadership from Nichols College in 2018 and has a BS in Chemistry from Assumption University. She lives in Westborough, MA, is the mother of three kids, 2 grandchildren and has five siblings.