Mortgage Servicer (Hybrid In-Office & Remote)

Posted: 02/01/2022

Who we are
Our commitment is to help our members to achieve their goals and dreams by providing exceptional service and acting as a guide, so they never miss a step. Life is an adventure, and we are honored to provide personalized solutions to get people to (or through) whatever comes their way. It’s the IC promise!
We are looking for a Mortgage Servicer who will be responsible for the servicing of the Credit Union’s mortgage loan and home equity accounts. 
What You’ll Do

  • Books all mortgage and equity loans into Miser.
  • Managing operational tasks on secondary market mortgages; including the selling, funding, setting-up, servicing and paying of all secondary market loans. 
  • Timely reporting and reconciliation of all secondary market accounting, custodial accounts, general ledger accounts and overage/shortage reconciliation.
  • Establish, track, and pay real estate taxes on a quarterly basis.  Also includes the review of yearly Escrow Analysis Statements sent to Members.   
  • Prepares and distributes Subordinations to appropriate parties for 1st and 2nd mortgages.
  • Prepares and distributes discharge letters to members for first mortgages and HELOCs.
  • Make corrections to bills originating from the mortgage department.
  • Provides assistance to members and other departments in the credit union.
What You Bring to the Table
  • Strong communication and organizational skills
  • Ability to work independently or as a team
  • Must have great attention to detail
  • Solid problem solving and critical thinking skills
  • Working knowledge of PC based programs including Microsoft Office© suite & Outlook.
Additional skills we’d love you to have
  • Comfort working in a fast paced environment
  • Customer service experience
  • Microsoft Office Suite experience
You display the following qualities:
  • Teamwork 
  • Effective Communication 
  • Organizational Skills
  • Time Management
  • Affective Problem Solving
  • Critical Thinking
We value work-life balance
  • Birthday bonus and paid day off
  • Generous paid time off, including the day after Thanksgiving and early closures on Christmas Eve and New Year’s Eve
  • Paid family medical leave
We take care of our employees
  • Robust benefits package: medical, FSA, dependent care, dental, and vision available
  • Voluntary benefits such as pet insurance, identity theft protection, voluntary life, accidental insurance
  • 401k with company match
  • Annual discretionary profit sharing
  • Annual clothing allowance for branded company apparel
  • Paid time off to volunteer in the community
  • And much, much more!
We like to have fun
  • Monthly fun days and awareness months, such as ice cream day and Pride month
  • Company outings
  • Company holiday party
  • Holiday contests
  • Raffles
Position Details
Full-Time:  40 Hours
  • Hybrid Schedule:  In-Office 3 days  & Remote 2 days
  • Hours:  8:00am – 5:00pm (Monday - Friday)
To be considered for this position, please click link below or apply on our company website:

Physical Demands/Condition Requirements
Physical requirements include, but are not limited to, general office environment, ability to move floor to floor, ability to travel from branch to branch, and ability to work unusual hours as needed including early mornings, evenings and weekends.
EEO Statement
IC Federal Credit Union is federally insured by NCUA, is an Equal Housing Lender and is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.