Collections/Loan Resolution Assitant

Posted: 02/14/2022

Who we are
Our commitment is to help our members to achieve their goals and dreams by providing exceptional service and acting as a guide, so they never miss a step. Life is an adventure, and we are honored to provide personalized solutions to get people to (or through) whatever comes their way. It’s the IC promise!
As a Loan Resolution Assistant, you will be assisting in clerical tasks involving all phases of loan resolution.  Duties include but are not limited to assisting with servicing of loan accounts. This position will also be responsible for courtesy calls and sending letters to borrowers less than 30 days delinquent as directed.

What You’ll Do

  • Process collection payments, corrections and unapplied payments.
  • Answers incoming calls to collections department.
  • Prepare documents necessary to start demand process and forward to Attorney.
  • Assists with courtesy phone calls and letters to delinquent borrowers 15-29 days delinquent.
  • Logging returned overdue notices information in SmartCollector. Process address changes.
  • Prepares packages for assignment of charged off accounts to Attorney office for collections.
  • Processes notification of returned payments.
  • Submits request to dealers for cancellation refunds on extended warranty contracts and GAP contracts.
  • Maintenance requests from AVP Loan Resolution for Credit Reporting and Accrual/ Non-Accrual Status.
  • Reconcile various General Ledger Accounts.
  • Records minutes for collections meetings.
  • Satisfactorily completes all required compliance training and complies with all regulations that apply within the scope of the position.
Other responsibilities
  • Assist Senior Vice President Lending with various projects in the department.
  • Assumes additional responsibilities and assist with projects as requested.
What You Bring to the Table
  • Knowledge of basic loan and mortgage products.
  • Knowledge of basic computer operations.
  • Excellent communication and organizational skills.
  • Ability to work independently. 
Additional skills we’d love you to have
  • Previous collections experience desired
  • Miser experience preferred
  • Proficient in Microsoft Word
  • Basic Knowledge of Microsoft Excel
You display the following qualities
  • Team Work
  • Attention to Detail
  • Negotiation Skills
  • Communication
  • Initiative
  • Productivity
  • Problem Solving
  • Creativity
We value work-life balance
  • Birthday bonus and paid day off
  • Generous paid time off, including the day after Thanksgiving and early closures on Christmas Eve and New Year’s Eve
  • Paid family medical leave
We take care of our employees
  • Robust benefits package: medical, FSA, dependent care, dental, and vision available
  • Voluntary benefits such as pet insurance, identity theft protection, voluntary life, accidental insurance
  • 401k with company match
  • Annual discretionary profit sharing
  • Annual clothing allowance for branded company apparel
  • Paid time off to volunteer in the community
  • And much, much more!
We like to have fun
  • Monthly fun days and awareness months, such as ice cream day and Pride month
  • Company outings
  • Company holiday party
  • Holiday contests
  • Raffles
Position Details
Full-Time, 40 Hours
  • Hours:  Monday-Friday (8:30am-5:00pm)
To be considered for this position, please click link below or apply on our company website (Req#1302):
Physical Demands/Condition Requirements
Physical requirements include, but are not limited to, ability to move from floor to floor, filing, removing files, bending, climbing, and moving heavy objects up to 25 pounds.

EEO Statement
IC Federal Credit Union is federally insured by NCUA, is an Equal Housing Lender and is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.