Success Express Webinar: How Exceptional Experiences Grow Your Network
Date and Time
Thursday Aug 20, 2026
9:30 AM - 10:30 AM EDT
From Customer Service to Relationship Building: How Exceptional Experiences Grow Your Network
Outstanding service is more than solving problems—it's about building trust, loyalty, and lasting relationships. Every interaction shapes your reputation and influences whether people become advocates, refer others, and return again and again.
Based on the principles of Guest Service Gold® and the Certified Guest Service Professional (CGSP®) program, this session explores how customer service and networking intersect. Participants will learn practical strategies to anticipate needs, manage difficult situations, and create memorable experiences that strengthen relationships and drive long-term success.
Whether you're serving members, patients, clients, customers, or colleagues, exceptional service is one of the most powerful networking tools you have.
Key Takeaways
- Recognize how everyday interactions contribute to relationship-building and reputation.
- Learn techniques to anticipate needs and exceed expectations.
- Develop strategies for handling difficult conversations and service recovery with confidence.
- Understand how exceptional service creates trust, loyalty, and referrals.
- Discover how customer service and networking work together to support long-term success and organizational growth.
Diane Darling is a consultant, keynote speaker, instructor, and leadership coach with over 20 years of experience in researching, developing, and educating on the role of professional networking strategies in individual career development and business performance. She offers virtual and in-person speaking engagements, one-on-one leadership coaching, and strategic consulting tailored to meet the specific needs of each client in a variety of industries, including accounting, architecture, law firms, and higher education. McGraw Hill has published Diane's networking strategies in over nine languages, including her popular books, The Networking Survival Guide and Networking for Career Success.
Diane's passion for networking and public speaking started at an early age when she attended six new schools before her senior year of high school. Her experience of learning to make friends and connect with strangers has become a lifelong skill, and one that she now teaches to others. She overcame her fear of public speaking by taking acting and standup comedy classes, which has contributed to her success and is now incorporated into her teachings, especially for introverts. Diane has traveled to all seven continents and approximately 60 countries, enriching her understanding of human encounters and communication.
Location
Zoom Meeting
Fees/Admission
FREE for Chamber Members
Non-Members: $50 (must pay with credit card)
Contact Information
Carlene Covino
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